Glossary of Ticketing Terms¶
Welcome to the TicketVision Glossary, where you can find definitions for common terms used in the ticketing industry. Whether you're a seasoned ticket buyer or new to the scene, this glossary will help you understand the key terms and concepts related to buying, selling, and managing event tickets.
A¶
Account Manager
A tool provided by some ticket platforms that allows users to manage their tickets, including transferring, selling, or printing tickets.
ADA Seating
Seating that is compliant with the Americans with Disabilities Act, ensuring accessibility for individuals with disabilities.
B¶
Barcode
A unique code printed on each ticket that is scanned at the venue to verify the ticket’s authenticity.
Box Office
The physical location at a venue where tickets are sold and picked up.
C¶
Cancellation Insurance
Optional insurance that can be purchased to cover the cost of a ticket if the event is canceled or if the ticket holder is unable to attend.
Chargeback
A reversal of a payment made by a buyer, typically initiated by the buyer’s credit card company.
Customer Support
Services provided by a ticket platform to assist customers with issues such as ticket purchases, refunds, and account access.
D¶
Dynamic Pricing
A pricing strategy where ticket prices fluctuate based on real-time supply and demand.
Delivery Method
The method by which a ticket is delivered to the buyer, such as email, mobile delivery, or physical mail.
E¶
E-Ticket
A digital ticket that can be downloaded and scanned directly from a mobile device or printed out for entry.
Event Reschedule
When the date, time, or location of an event is changed. Tickets are usually valid for the new date.
F¶
Face Value
The original price of a ticket as set by the event organizer, printed on the ticket itself.
Flash Seats
A digital ticketing method that uses a credit card or ID for entry, rather than a traditional paper ticket.
G¶
General Admission (GA)
A type of ticket that does not have assigned seating, allowing the holder to sit or stand in any open area within the venue.
Group Tickets
Discounted tickets purchased in bulk for a large group, often for corporate events or school outings.
H¶
Hard Ticket
A physical, printed ticket as opposed to an electronic ticket.
HODL (Hold On for Dear Life)
A strategy where a buyer holds onto a ticket in anticipation of price increases closer to the event date.
I¶
Interactive Seating Chart
An online tool that allows users to view available seats and choose their preferred seating location within a venue.
Inventory
The total number of tickets available for an event.
L¶
Last-Minute Tickets
Tickets purchased shortly before an event, often at a discounted price if the event is not sold out.
Live Nation
A global entertainment company known for producing concerts and managing ticket sales through its subsidiary, Ticketmaster.
M¶
Mobile Ticketing
The process of buying and displaying tickets on a mobile device for entry into an event.
Market Price
The current price of a ticket in the secondary market, which can be higher or lower than the face value.
O¶
Offer Code
A promotional code that provides a discount or access to tickets before they are available to the general public.
Order Confirmation
An email or receipt sent to a buyer confirming the purchase of tickets.
P¶
Primary Market
The original sale of tickets directly from the event organizer or venue.
Proof of Purchase
Documentation, such as a receipt or order confirmation, that verifies a ticket purchase.
R¶
Refund Policy
The terms and conditions under which a buyer can return tickets and receive a refund, often dependent on the reason for the refund request.
Resale Market
The secondary market where tickets are sold by individuals or companies who originally purchased them from the primary market.
S¶
Seat Map
A diagram of a venue showing the arrangement of seats, used to help buyers choose their preferred location.
Speculative Tickets
Tickets listed for sale on a secondary marketplace before the seller has actually acquired them.
T¶
Ticket Broker
An individual or company that buys and sells tickets, often in large quantities.
Ticketmaster
A well-known global ticket sales and distribution company, often associated with the primary market.
V¶
Venue
The location where an event takes place, such as a stadium, theater, or concert hall.
VIP Package
A premium ticket option that includes additional perks, such as early entry, exclusive merchandise, or meet-and-greet opportunities.
W¶
Will Call
A service where tickets purchased in advance are held at the venue’s box office for pickup on the day of the event.
Whop
A platform that offers exclusive access to premium content, early ticket releases, and special event opportunities.
This glossary is continually updated to reflect the latest trends and terms in the ticketing industry. If there’s a term you think should be added, or if you have any questions, feel free to contact us.